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TESTIMONIALS

Perth Spa Service Testimonials

Helping spa owners throughout Perth and the surrounding areas

“Mark has been looking after our spa for many years. I cannot recommend him highly enough. He is prompt and reliable and comes to the job with vast experience and knowledge acquired over many years in the industry. Perth Spa Service is the best possible choice you could make for any spa problem. I would be surprised if there's any job he hasn't seen before and you couldn't find a more dedicated professional anywhere. Happy to recommend this business as my first choice every time. It is a rare thing to get such great service from a business these days. You can't go wrong if you call Perth Spa Service and speak to Mark. Great job! Keep up the good work.”

 — Debra W


“Cannot speak highly enough of this company! Customer service at its highest! More companies need to take note! Thanks Mark! A+++"

 — Beck N


“Mark has been looking after our spa since we purchased it in 2007. Over the years he has serviced it and replaced various parts as required. He is a reMARKable spa technician who is honest, prompt, reliable and his knowledge is invaluable. Mark is committed to his customers and his business and always gives good old fashioned customer service ... something that many tradies/servicemen are lacking these days. He always puts his customers first and has often come out to fix/service my spa on very short notice (thanks Mark!). It's always a pleasure to deal with you Mark and I wouldn't trust anyone else with my beloved spa!”

— Nina T


“Thank you so much Mark for your awesome service once again!!! You have been looking after my spa for over 8 years and I would recommend you to all my family and friends because of your honest, reliable friendly service you have always given to me. Thanks again!!!”

— Leesa C


“Mark was very helpful to us and was able to correctly diagnose our problem over the phone. This enabled us to buy the part and fit it ourselves as it was a plug in part. This saved us the usual call out fee of $100. I would have no hesitation in recommending Mark to everyone as in my opinion his ability and knowledge of Spa's is second to none. Thanks once again for being so helpful.” 

— Liz W


“Excellent service, excellent price, fast & efficient from enquiry to job done — highly recommend this company.” 

— Sheryn P


“Thank you Mark. You have once again excelled in your service delivery by replacing my 20 year old pump and the old heater panel. I have used Perth Spa Service since I bought my house 12 years ago and the service I have been given on every occasion has been 10 out of 10. I trust Mark completely and will always be a loyal customer.” 

— Wendy P


“Thank you Mark for your service. My Spa heater died!! Christmas coming and Mark was straight onto it. He was so knowledgeable and his care is very rare thing. A Huge Thank you Mark. There was only 5 stars but Perth Spa Service is at least a 6 STAR!!!!” 

— Mark B


“Mark from Perth Spa Service is a rarity indeed. Prompt support over the phone at no cost and with tips on how to maintain the spa as well. A delightful man to deal with. You are a champ and highly recommended for his integrity.” 

— Lena K


“Perth Spa Service provided me with excellent and prompt support when my spa heater / pump stopped working. Mark is a highly knowledgeable professional who found the fault in no time at all, repaired and upgraded the faulty component and had my spa running again in no time. I highly recommend this business to anyone seeking first class service. Thankyou Mark - wish I could rate you higher than 5 stars!!” 

— Gary T


“Mark from Perth Spa Service has just visited and serviced our spa. Not being an expert, Mark took the time to explain to us in detail how to efficiently run our spa. What amazing service from Mark, I now feel a lot more confident in operating and maintaining our spa. Apart from being extremely well priced his professionalism is a credit to him and his company. Do yourself a favour and book Mark for your next service you will not be disappointed, A++++++++. Thanks Mark we will definitely be seeing you next year for the annual service.” 

— Susannah A


“Do not look any further. I cannot speak of Mark highly enough. We had been trying for weeks to get in contact with the agent who handles the brand of Spa heater we have … we had nothing but troubles and so started to look for alternatives. I came across Mark and he was nothing but helpful and went above and beyond. After speaking with Mark on the phone he advised me who and how I needed to go about having my warranty taken care of. As I could not get any answers from the repair agent Mark went out of his way to make contact with the appropriate people and arrange it for me. He then sent messages to let me know … This was not even a sale or job for Mark but he stilled cared to make sure my heater would be seen to … If only there were more people that ran such a professional service like this ! I know who I will be telling my friends to call.” 

— Kelly C


“We had to have a replacement motor fitted to our spa and Mark came out to repair it. His knowledge was so extensive, together with his pleasant manner was just wonderful. We had in the past employed the firm we purchased the spa from and to be honest the reason we contacted Mark was there service was poor. When Mark opened up the covers it became obvious that the other firm had failed to service it properly even though we had paid them to have it serviced, as dust and cobwebs where all over the workings proving they had taken money off us under false pretences. If your spa needs servicing or repairing I would highly recommend Mark who is just so professional and his charges so reasonable.” 

— Sylvia P


“We bought a second-hand hand spa on Gumtree last weekend, there was an issue with the controller, we soon realised this controller was no longer manufactured and we would have to replace both controller and heater which was going to cost more than we paid for the spa, we found Mark on Google, he said he would call that night to arrange a call out which he did he came round the next day had a second-hand controller that fitted our heater!!! He saved us an absolute fortune, very friendly and professional, he know a lot about older fittings for spas and had a huge range of spare parts in his van, we had another issue a few days later called Mark after 6 pm to book another call out, he very kindly came that night and fixed the problem, I would highly recommend Mark he was brilliant.” 

— Marianne M


“I would highly recommend Mark. He is very reliable and well-priced. He is helpful and knows his stuff!” 

— Jane B


“Called Mark this week regarding a spa controller cable and he was able to assist me straight away and was very knowledgeable even with an older model system, would recommend highly.” 

— Shane W


“I used Mark for the first time last week, excellent service and excellent value and above all he is a really nice guy, would recommend Mark to everyone.” 

— Ian H


“Fantastic service by a professional we now have a Spa Repair and Service Man for life Thank you for the great service we received today.” 

— Kim T


“Mark is an expert! His expertise will save you time and money. A good man reliable honest. Would recommend them above any other.” 

— Linda L


“If you want good, reliable, very reasonably priced professional service from someone with 30 yrs experience and up to date knowledge in the spa/pool maintenance and repair industry - then Mark is your man. He turns up on time, completes the work quickly and is very honest. I will give him my business every time as I am confident he isn't ripping me off. Thankyou Mark. I wish all servicemen were as good.” 

— Jenny D


“Mark is amazing! After being told that the filter system we have for our spa is no longer manufactured, and being quoted over $1500 for repairs to different parts of our spa I called Mark for a quote/second opinion. Straight up he told me I had been lied to. Those parts were absolutely available, and he was able to bring over a new one, and fix a few other problems, without any trouble at all. As a first time spa owner I don't know anything about anything, but Mark was helpful, knowledgeable and honest. Couldn't recommend him enough!” 

— Amy B


“True to his word, Mark is on call 24/7. Christmas Eve and my Spa pump burnt out. I rated my chances of getting it fixed on the day as almost impossible. I was wrong, Mark came to the rescue. What fantastic service from a great guy. Thanks Mark and Merry Christmas from Michelle.” 

— Michelle R


“We can’t rate or recommend Mark from Perth Spa Service highly enough! We have a 5 seat portable spa that has a fully moulded fibre-glass shell; it has gone with us wherever we have gone. We first contacted Mark when we got back from Esperance in 2009 and can tell you from experience that there is nothing about spas that he doesn’t know. 


“Over the years Mark has renewed and replaced outdated parts, so that our old spa is as good as new. Over the last 6 months 2 pumps have had to be replaced by the distributor (under-warrantee). This second time I was told by them that they no longer made the pump that would normally fit in the cabinet, the new pump was larger and it would have to be fitted external to our ‘portable’ spa. Not knowing any different I agreed; I wasn’t thrilled that we would never be able to move the spa again. Anyway, we had to ring Mark as there was an error message on the display panel. He could not believe what my husband told him and came to check out what had been done. Mark sorted out the problem through many phone calls and much paperwork.


“Mark is supposed to be on holidays for Christmas; but came this morning to fix the spa so that we could use it over Christmas. It is working and I am so grateful to Mark for his expertise and ethical work practices. A Merry Christmas for us thanks to Mark at Perth Spa Service!! So pleased.” 

— Robin B


“What a great service Perth Spa Service is, we needed a part for our Spa and as the Company we bought it from was no longer around we did not know what to do, so I got online and found Mark, what a professional. He arrived when he said he would, after checking out the problem it turned out he had the part with him so with no delay he got stuck in, refilled the Spa for me and had it back working, hey presto! I was very impressed and I would recommend Mark to anyone.” 

— Linda B


“We had Mark visit us yesterday to untangle the complete mess the previous provider left us in. Mark explained how the other guy's shoddy work caused our spa to fail. Mark was patient, helpful and from our perspective had heaps of integrity. He's even going to write a report on what he found with the other's shoddy work. We'll be booking Perth Spa Service for our annual service going forward. Extremely happy with the outcome!” 

— Brian B


“It's not often that you can call out a repairman and get same day visit. I was blown away that Mark could fix then and there. This all happened on a Friday afternoon. Mark was friendly and was happy to pass on a few tips. Oh yeah, the other company that I called told me I had to wait at least 3 weeks before they could come and have a look. More than happy to recommend Mark to anybody.” 

— Natasha L


“As our old spa heater had died of old age I called a few spa companies to see what I would be up for. The first few did not seem too interested in helping or it would take a "few weeks" to get the required one in. We are talking a large spa heater so we were talking at least a few thousand dollars here too. Fortunately I called Mark from Perth Spa Service. WOW what a difference. Excellent knowledge, even though our old spa heater is not even made anymore! He had the correct sized replacement delivered the next day!! Even before the bank had taken the money from my credit card! ....and we all know how quick the banks are!! I will happily and highly recommend Mark from Perth Spa Service to my friends, family and any of my clients who may need the service of a true professional. Thank you so very much Mark!!!” 

— Barrie R


“Earlier this week my swim spa suddenly stopped working. I phone Mark who visited promptly to identify the problem and explained clearly what was wrong. It was a manufacturing fault and whilst he was here, he wrote up a report and phoned both the spa manufacturer in Melbourne and retail outlet here. Mark also took photos to accompany his report, which I sent off. There were no further questions from the manufacturer and my spa was repaired within days. Mark is reliable and not difficult to contact. Highly recommended.” 

— Louisa G


“Today I accidently cross-threaded the security ring on my cartridge filter. After realizing I couldn’t fix it myself. I called Perth Spa Service. I called at approx. 11 am and had someone out within a few hours regardless that he had only just left the area. Service was fast and definitely friendly. Mark corrected my mistake and got everything put back together for me. Mark was so lovely and didn’t mind that I was a first time spa owner and was okay with me asking 800 silly questions. He even he even went out of his way to show me a few things I should point out to my estate agent and gave me a few quick tips on owning and maintaining a spa. Highly recommend Perth Spa Service.” 

— Keshia R


“Brilliant friendly service. Couldn't be happier with the service we received. He really knows his stuff and was able to quickly identify the problem and fix it on the spot. Would highly recommend to any of my family and friends and he'll be the first bloke I'll call should I ever have trouble again. Thanks Mark.” 

— Megan B


“Mark from Perth Spa Service. What a true professional with a wealth of knowledge and understanding. Most people would say "no sorry we will have to come out" and we would have to wait. After having difficulties getting our spa to work and ringing late on a saturday afternoon feeling utterley dissapointed we couldnt enjoy our new spa, mark talked us through all the steps. We sent him photos and he even went out of his way after a long days work to talk to us until our problem was solved he even sent us a hand drawn diagram of how things should be connected. We will definately be recommending mark to all our friends if they need any help. Top awesome bloke you are mark. we can now sit back and relax. What an awesome feeling. Cheers and thanks.” 

— Lisa S


“After dealing with Mark I really couldn't thank him enough for his reliability and organisation with our query. His knowledge was clearly accurate and detailed and it was clear that he had a wealth of experience dealing with spa repairs. When I just read the other reviews it all made sense and I know that those people were writing out of genuine good will because they had also had a very good experience - and how rare to find good reliable people these days!!! Thanks Mark, you were a big help for us and I will be calling you first for our spa requirements in the future.” 

— Arran M


“Mark solved a very difficult access problem to fix the main control panel of the spa. True professional with knowledge & understanding of problems that can occur. Mark is very easy to communicate, I would highly recommend Mark in any instance.” 

— Graham N


“Great knowledge of spas and was able to solve my problem over the phone! 10/10 for service. I'll definitely be calling Mark again if ever I need help. You're a jet!!! Thanks.” 

— Paul D


“Mark gave tips and advice to solve my spa bath air lock problem over the phone. It's so refreshing to have an honest and reliable tradesman you can count on. I will definitely use your services in the future and recommend you to all my family and friends.” 

— Keri T


“Mark was so helpful. I have a bathroom spa that was shooting water up to the ceiling from the jets. Mark asked lots of questions, got me to send him pictures of the spa and talked me through what to do (was as simple as needing to fill it up all the way to the top, then get in and have back against the angled jets, then turn on). It worked and was whisper quiet! I felt so silly, but Mark was fantastic and could easily have come all the way out to Alkimos and charged a call out or service fee when there was nothing wrong. Wonderful to experience such an honest and helpful person!” 

— Possie B


“Extremely happy with the service from Mark. He fitted us in within 1 day of calling fixing a repair we needed done urgently. Got the job done quickly and was extremely knowledgeable and friendly. Will be using him again in the future for any service/repairs we need.” 

— Lisa M


“I have an older spa and had been told there were multiple problems with the pumps/controller etc. Mark came around, had the job done in about 1/2 an hour AND it didn't cost me anywhere near what I had been quoted elsewhere. Didn't have to replace pumps etc. after all. Very efficient and knowledgeable … I highly recommend Mark at Perth Spa Service. Thank you!!” 

— Helen C


“I have a cyclone monsoon spa bought from just spas. The spa is just 3 years old and the main pump stopped working Called Mark from Perth Spa Service to come and have a look. Great service and fixed the problem Straight away. Would use him again as he fixes the problem not just replacing parts for no reason like other companies do. Thanks again for great service.” 

— Otto S


“Mark was great! My spa runs like new and had everything in the truck to get me sorted FAST! He was great at explaining costs and why it was needed and I’m enjoying my spa knowing it’s got a long bubble life before anything else ever needs fixing. Thanks for great service.” 

— Kylie R


“I have an older model spa which broke down, due to its age etc. There was nothing really wrong with the shell just problems with the pump, heater, etc. Mark came around and basically had all the equipment right there in his truck to fix all the problems that were wrong with it. He fitted it with all the new technology that the new spas would have, so I feel like I have a new spa! Happy Days!!” 

— Rohan B


“Thank you Mark for your prompt service. I was most surprised to be able to have the spa fixed and working within an hour of my phone call. I will recommend your services to further customers requiring any spa work. Kind regards.” 

— Shirley L


“Mark was extremely efficient, came on the same day I made the call. Very professional, friendly, knowledgeable and gave me good advice. He carried with him an extensive range of spare parts and troubleshoot and fixed my Lanark spa within 15 minutes, even when another repair company told me the part wasn't available anymore. Definitely will recommend Perth Spa Service!” 

— Ryan G


“Thanks Mark for your repair work today. It was great that you could quickly identify the problem with our spa and that you had all the parts required to do the job on the spot. We have not been so fortunate with some previous repair work by others, but today I felt like I had paid a fair price for a quality job. Would not hesitate in recommending you.” 

— Denise M


Sales | Service | Pumps | Ozones | Heaters

Call the experts on 0418 932 335 so you can enjoy your spa again, today!

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